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How to Optimize Your Social Media Campaigns

How to Optimize Your Social Media Campaigns

Using social media to market your products, programs, and services is an excellent way to get more business. The idea is to give your audience useful and valuable content to consume that teaches, informs, and excites them enough to want to answer your call to action. * […]

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Train Your Customer Service Management Team to Not Put Things Off until Tomorrow

Train Your Customer Service Management Team to Not Put Things Off until Tomorrow

One problem people have with customer service today is that it feels like no one is in a hurry to fix problems when they occur. This causes customers to be very dissatisfied, make complaints, and ultimately leave. Instead, you need to train your customer service management (CSM) […]

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Tips to Reduce Customer Complaints

Tips to Reduce Customer Complaints

The best customer service anticipates issues and cuts them off before they have a chance to build into bigger problems. Thankfully, with the advent of so much technology, you can find a good way to circumvent problems before they start. Set out to provide the best products […]

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Seven Ways to Love Your Clients and Customers

Seven Ways to Love Your Clients and Customers

No matter what type of business you have, it’s important to find as many ways as possible to show your clients and customers love. What’s great about that is that they’ll return the love to you in numerous ways – such as sharing with their friends, buying […]

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How to Find a Goal Setting Balance

How to Find a Goal Setting Balance

In the world of business and personal productivity, there’s one word that you’ll hear repeatedly – goals. It’s important to set goals because that’s your guideline for success. It’s your line in the sand. You can say, “When I achieve ____ I’ll be successful.” Goals are a […]

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5 Spring Cleaning Ideas to Freshen up Your Online Business Systems

5 Spring Cleaning Ideas to Freshen up Your Online Business Systems

I often get questions about “When is it a good time to do an inventory?” or “How often should I scrub my list?” Many of these ‘housekeeping’ things are treated as an afterthought or when someone has time on their hands. Some business owners may just assume […]

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Too Many Inboxes? Time for a Client Engagement Process

Too Many Inboxes? Time for a Client Engagement Process

I saw this tweet on my friend’s Facebook page the other day and it prompted me to think about all the ways clients and customers engage with us. While this is a fun question for some to answer, my mind went straight to processes! A very important […]

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Nine Inbound Marketing Techniques Every Business Should Use

Nine Inbound Marketing Techniques Every Business Should Use

The entire point of inbound marketing is to attract, engage and delight your audience, but many business owners don’t know where to begin or not sure if they are doing it right. Here are nine techniques that you should be using in your online business: 1. Give […]

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Nine Ways to Get More Email Opens

Nine Ways to Get More Email Opens

Did you know that 47% of email recipients open email based on the subject line alone? At the same time, 68% of email recipients report email as spam based solely on the subject line. I think we can all agree that your subject lines have the power […]

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How to Manage Your Online Reputation

How to Manage Your Online Reputation

Did you know that you have an online reputation? Try doing a Google Search on yourself; what comes up? Is it what you thought? Nothing? Or, is there something there that you’d rather not be there? If you’ve been just letting information rack up about you without […]

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