When clients are constantly requesting services and support that is outside of the scope of your original contract, it quickly becomes a problem.

First, you are NOT required to do everything every client asks of you. This is YOUR business. It is up to you to choose how to operate it.

Most importantly, and something many struggle with, it is perfectly acceptable to tell clients “No.” Especially when they are asking for things you never agreed to do. How you say “No” can make all the difference in the world, however. It may even help your client realize the error of his or her ways and try a different approach in the future.

In this video, I go over 3 solutions on how to respond when clients are requesting out-of-scope work or support.

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