Welcome to an all-new Systems Sunday!  This month’s theme is “Creating your Onboarding Process.”

While onboarding has traditionally meant the process of orienting new employees, it is also an important key to the customer or client experience and a vital part of retention. It’s what you do immediately after someone purchases your product or service and it can have one step or 50 steps – but it should serve to create a consistent customer or client experience. Without a process, you may face unsatisfied clients, low sales, or a confused team. I don’t want that to happen!

Today’s video gives you clear reasons why you want to have an onboarding process and quick action steps to get started.